At Sarando, we process and prepare orders quickly to ensure fast delivery. Because our fulfillment process begins shortly after an order is placed, we offer a limited cancellation window before your order enters processing.
Cancellation Before Processing
You may request a cancellation or change to your order within 4 hours after completing your purchase.
To request a cancellation, please contact our customer service team:
Email: info@sarando.uk
Please include:
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Order number
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Full name
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Email address used for the purchase
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Write "URGENT CANCELLATION" in the subject line
Approved cancellation requests submitted within this timeframe will receive a full refund through the original payment method.
Please note that cancellation requests can only be accepted before your order enters our fulfillment process.
Orders Already Being Processed or Shipped
After the 4-hour cancellation window has passed, your order may already have been processed, prepared, or sent to our fulfillment partners.
At this stage, we may no longer be able to stop, modify, or cancel the order before shipment.
If your order has already been processed or shipped, we may no longer be able to stop or modify the shipment while it is in transit.
If your order has already been shipped or delivered and you wish to request a return or withdrawal, please refer to our Return and Refund Policy for the applicable process.
Important:
This cancellation window applies only before shipment and does not affect any statutory consumer rights that may apply after delivery.