Privacy policy

Last updated: March 29, 2025

This Privacy Policy describes how Sarando (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.sarando.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer in the United Kingdom, South Africa or Singapore, a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law in the UK, South Africa and Singapore.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations in the UK, South Africa and Singapore, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

• Contact details including your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, security questions and other information used for account security purposes.

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address and other interaction data.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Shopify, who powers our Site.

• Payment processors, who collect payment details (e.g. credit card, debit card, bank account, billing address) to process orders.

• Marketing and analytics partners who provide insights into usage, advertising and performance.

How We Use Your Personal Information

• Providing Products and Services: to process payments, fulfill orders, send order updates, manage accounts, arrange shipping, facilitate returns and exchanges.

• Marketing and Advertising: to send promotional emails, text messages or postal mail, and to show relevant ads on our Site and other websites.

• Security and Fraud Prevention: to detect, investigate or act against fraudulent or illegal activities.

• Customer Support and Service Improvement: to respond to your inquiries, resolve issues and improve our services.

If you are a resident of the EEA or UK, the legal bases for these uses include legitimate interests under Art. 6 (1)(f) GDPR.

Cookies

We use cookies and similar technologies to operate and improve our Site. 

You can adjust cookie settings in your browser. Blocking cookies may affect your ability to use certain features of the Site.

How We Disclose Personal Information

We may share your personal information in the following ways:

• With vendors and service providers (e.g. Shopify, payment processors, shipping carriers).

• With business and marketing partners.

• With affiliates within our corporate group.

• To comply with legal obligations in the UK, South Africa and Singapore.

• In the event of a business transfer (e.g. merger or sale).

We do not sell sensitive personal data and we do not knowingly collect personal information from children.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their policies separately.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information about children.

Security and Retention of Your Information

We implement technical and organizational measures to protect your personal information, but no system is completely secure.

We retain your personal information as long as necessary to provide Services, comply with laws, resolve disputes or enforce agreements.

Your Rights

Depending on your country (UK, South Africa or Singapore), you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your data.

• Request portability of your data.

• Opt-out of marketing communications.

To exercise your rights, please contact us using the details below.

Complaints

If you are not satisfied with how we handle your personal information, you may contact your local data protection authority:

• UK: Information Commissioner’s Office (ICO)

• South Africa: Information Regulator (South Africa)

• Singapore: Personal Data Protection Commission (PDPC)

International Users

This Site is operated from the Netherlands and serves customers in the United Kingdom, South Africa and Singapore. Your data may be transferred and processed outside your country of residence.

Where required, we rely on recognized transfer mechanisms such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum.

Contact

If you have any questions about this Privacy Policy or your data rights, please contact us: