Shipping policy

Sarando ("we", "us", or "our") operates the website https://www.sarando.uk (the “Site”). Our goal is to provide a smooth and transparent shipping process for your convenience and satisfaction. Below you will find all the details regarding our shipping policy.

This shipping policy applies to all orders delivered within the United Kingdom, South Africa and Singapore.

Policy Overview

• Processing time: Orders are processed within 1–2 business days (Monday to Friday).

• Order cut-off time: 5:00 PM (GMT+01:00, Amsterdam).

• Delivery time: Orders are typically delivered within 4–11 business days after processing, depending on the destination.

Shipping Costs

• Free Shipping: All orders are shipped free of charge, regardless of order amount — valid for customers in the UK, South Africa and Singapore.

Shipping Area

• Delivery regions: We currently ship to the United Kingdom, South Africa and Singapore.

• Future expansion: We may expand our shipping regions in the future.

Shipping Process

• Carriers

  • United Kingdom: We use reliable shipping carriers such as Royal Mail, DPD, Hermes (Evri), and DHL for all shipments.

  • South Africa: We use reliable shipping carriers such as South African Post Office (SAPO), The Courier Guy, Aramex, and DHL for all shipments.

  • Singapore: We use reliable shipping carriers such as SingPost, Ninja Van, J&T Express, and DHL for all shipments.

• Track & Trace: Once your order has been shipped, you will receive an email with tracking information.

• Orders are shipped from China via our international logistics partners.

Damaged or Lost Orders

• Damaged upon arrival: Please contact us within 48 hours of delivery so we can help you find a suitable solution.

• Lost order: Please contact us immediately so we can assist you as quickly as possible.

Order Cancellation

Would you like to change or cancel your order? No problem. Because we get to work immediately preparing your order, you can cancel it free of charge within 4 hours of placement. After this 4-hour period, your order has been processed in our system and can no longer be canceled. To request a cancellation, please contact us immediately at info@sarando.uk.

Contact Information

If you have any questions or concerns, feel free to contact our customer service.