Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@sarando.uk.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@sarando.uk.

Returns
Accept returns for both defective and non-defective products

Accept exchanges

Return Address 

All returns must be sent exclusively to the following address:

3rd Floor, Building 3
No. 55 Yifeng Road
Xiasha Street, Qiantang District
Hangzhou, Zhejiang Province, 310018
China

We can only accept and process returns that are sent to this address.
Returns sent to any other address will not be accepted.

Product condition
New only

Window
90 days

Method
By mail

Return label
Download and print, Free

Restocking fees
No cost

Refund processing time
14 days

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.